Shipping policy
Shipping Policy
Johnny K's Powersports — johnnyksparts.com
Last updated: August 18, 2026
Order Processing
Orders are reviewed before shipment to confirm payment, inventory, and shipping accuracy. Processing time is separate from carrier transit time. Orders placed on weekends or holidays begin processing the next business day.
Shipping Charges
Shipping and handling charges are calculated based on the weight, dimensions, destination, and service selected for your order, and are shown at checkout. Oversized, heavy, or hazardous items may require an additional charge; if this charge was not calculated at checkout, we will contact you for approval before billing and shipping your order.
Carriers and Delivery Times
We generally ship via UPS or the United States Postal Service. Orders to the continental United States typically take 4–10 business days to arrive after processing, in addition to 2–3 business days for order handling. Shipments to Alaska, Hawaii, and international destinations may take longer and may include an additional shipping cost.
Freight Shipments
Oversized or heavy items, such as large accessories, racks, or equipment, may ship via a freight carrier rather than a standard parcel carrier. Freight deliveries may require you to be available to receive the shipment and may involve additional charges for services such as liftgate or residential delivery. Please inspect freight shipments closely at the time of delivery and note any visible damage on the delivery receipt before signing.
Backordered Items
If an item you ordered is temporarily out of stock, we will notify you and provide an estimated ship date. Estimated ship dates are estimates only and are not guaranteed. You may choose to wait for a backordered item, request a substitution where available, or cancel the backordered item for a full refund at any time before it ships.
Orders Shipped From Multiple Locations
Depending on product availability, your order may ship from more than one location and arrive in separate packages at different times. Where available, we will provide tracking information for each shipment.
Delays Outside Our Control
Severe weather, carrier delays, customs processing, and other events outside our control can affect delivery times. We are not responsible for delays caused by carriers or other circumstances beyond our reasonable control.
Address Accuracy
You are responsible for providing a complete and accurate shipping address at checkout. If you need to correct an address, contact us immediately — address changes may not be possible once an order has been processed or shipped. Additional charges resulting from an incorrect or incomplete address you provided, including reshipment or address-correction fees charged by the carrier, are your responsibility.
Lost or Damaged Shipments
Inspect your package and its contents promptly upon delivery. If you notice visible damage, missing contents, or your order is marked delivered but not received, contact us at orders@johnnyks.com. Please keep all packaging and shipping materials until the issue is resolved, as carriers may require them to process a claim.
Contact
Questions about shipping can be directed to orders@johnnyks.com or (330) 544-9696.
