Johnny K's Powersports — johnnyksparts.com

Last updated: August 18, 2026

Johnny K's Powersports wants you to be satisfied with your purchase. This policy explains how returns, exchanges, and refunds are handled for orders placed through johnnyksparts.com.

Return Window

You have 30 days from the date your order is delivered to request a return, unless the item is marked as final sale. To be eligible, the item must be unused, in the same condition you received it, with all original tags and labels attached, and in its original packaging. A receipt, order number, or other proof of purchase is required for all returns.

How to Start a Return

Contact us at orders@johnnyks.com or (330) 544-9696 before sending anything back. All returns must be preauthorized. Once your return is approved, we will provide instructions for sending your item to:

ATTN: Johnny K's Powersports – Returns

430 Youngstown Warren Rd

Niles, OH 44446

Please include a copy of your packing list or order confirmation with your return. Return shipping is your responsibility unless the item arrived damaged, defective, or incorrect (see Damaged, Defective, or Incorrect Items below). We recommend insuring your return shipment for the full value of the item; we are not responsible for packages lost or damaged in return transit.

Restocking Fee

Approved returns are subject to a restocking fee of 15% of the item's purchase price. Original shipping and handling charges are non-refundable.

Restocking fees may be reduced or waived at our sole discretion, such as in cases of manufacturer defect or an error on our part. Requesting a waiver — including in cases where you say you ordered the wrong item — does not guarantee one will be granted.

Items That Cannot Be Returned

The following items cannot be returned once purchased, except where the item arrives damaged, defective, or is not what you ordered:

●       Parts and accessories that have been installed, used, modified, or damaged after delivery.

●       Electrical and electronic components — including but not limited to batteries, ignition modules, ECUs, sensors, gauges, and wiring harnesses — once opened, installed, or removed from their original packaging.

●       Helmets that have been worn or removed from their original packaging.

●       Special-order items ordered specifically for you (see our Special Order Policy).

●       Items marked “Final Sale” or “Clearance” at the time of purchase.

●       Sale items and gift cards.

●       Oils, chemicals, lubricants, and other fluids, once opened.

●       Decals, graphics, and other adhesive or applied items, once removed from packaging or applied.

●       Custom or personalized items, and other hazardous materials (such as flammable liquids or compressed gases).

Contact us before purchasing if you have questions about whether a specific item is returnable.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives. If an item is damaged, defective, or if you received the wrong item, contact us right away at orders@johnnyks.com so we can make it right. We will cover return shipping and will not apply a restocking fee in these cases.

Incorrect Size

If an item you ordered doesn't fit, we will exchange it for the same item in a different size at no charge — no restocking fee applies. You are responsible for the shipping charges on the exchange.

Customer Order Error

If you ordered the wrong item, we will exchange it for any other item without charging a restocking fee, provided the replacement item is worth at least 75% of the value of the original item. You are responsible for the additional shipping and handling charges for the exchange.

For any other exchange request, contact us at orders@johnnyks.com or (330) 544-9696 and we'll help arrange it.

Refused Shipments

If you refuse a package at the time of delivery, or a shipment is returned to us as undeliverable due to an incomplete or incorrect address, unclaimed status, or refusal of delivery, it will be treated as a return. Return shipping charges and the applicable restocking fee (see Restocking Fee above) may apply, and any refund will be issued through our standard Refunds process once we receive and inspect the returned package.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved. Approved refunds are issued to your original payment method within 10 business days, minus any applicable restocking fee. Your bank or card issuer may take additional time to post the refund. If more than 15 business days have passed since your return was approved and you have not received a refund, contact us at orders@johnnyks.com.

We understand plans change. This policy explains how order cancellations work for purchases made on johnnyksparts.com.

Cancelling an Order

If you need to cancel an order, contact us as soon as possible at orders@johnnyks.com or (330) 544-9696. We can cancel orders that have not yet entered processing or shipped at no charge. Once an order has shipped, it cannot be cancelled and must instead be handled under our Return & Refund Policy.

Special Orders and Custom Items

Special-order items and custom or personalized products may not be cancellable once the order has been placed with the manufacturer or distributor. See our Special Order Policy for details.

Cancellations Initiated by Us

We reserve the right to cancel all or part of an order for reasons including, but not limited to: a pricing or listing error, unavailable inventory, suspected fraud, an inability to verify your order or payment information, or shipping restrictions to your location. If we cancel your order, we will notify you and issue a full refund for the cancelled portion.

Some parts and accessories are not regularly stocked and are ordered specifically for you from the manufacturer or distributor once you place your order (“Special Orders”). This policy explains how Special Orders are handled.

Placing a Special Order

Special Orders may require full or partial prepayment before we place the order with the manufacturer or distributor. We will let you know at the time of purchase, or shortly after, if your order qualifies as a Special Order.

Lead Times

Lead times for Special Orders are estimates provided to us by the manufacturer or distributor and are not guaranteed. We will share any updates we receive, but we are not responsible for delays caused by our suppliers.

Cancellations and Returns

Because Special Orders are placed specifically for you, they are non-cancellable and non-returnable once the order has been submitted to the manufacturer or distributor, except where the item arrives damaged, defective, or does not match what you ordered. Contact us at orders@johnnyks.com before placing a Special Order if you have questions about a specific item.